The Survivors of Violence (SOV) Case Manager will be working as part of a multi-agency team within the Richmond WorkBC Catchment operated by S.U.C.C.E.S.S. to connect job seekers with progressive employment, training opportunities and holistic supports. The successful candidate will be working in delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including survivors of violence, newcomer women, vulnerable women, and single parents.    

What you’ll be doing:     

• Maintain an organized and current client caseload, including managing follow-up 

• Assess client needs and develop an individualized action plan to meet goals 

• Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model.  

• Administer Client Needs Assessments, and Disability Related Employment Needs Assessments 

• Connect Clients to employment programming and community resources 

• Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro-psychological vocational assessments, and audiological reports). 

• Assist Clients in accessing interventions such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for 

• Support Client in completing Skills Training packages to connect with education/training 

• Report on client progress and milestones through the ICM 

• Ensure file consistency and documentation 

• Connect clients with internal workshop schedule 

• Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources and any other appropriate referrals as appropriate 

• Assisting clients to participate in the Single Parents Employment Initiative where eligible 

• Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy 

• Other duties as required. 

• Other duties as required  

What you’ll need:   

• Passion for working with women and providing holistic supports 

• Knowledge of community resources 

• Case Management and/or employment counselling experience is an asset 

• Relevant post-secondary degree or diploma or a combination of relevant education and experience 

• Able to work independently and as part of a team  

• Good communication and case note writing skills  

• Understanding and capability to make realistic job matches to benefit clients 

• Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams) 

• Able to show initiative, flexibility and demonstrate a positive attitude towards change and work 

• CCDP Certification is considered an asset.  

• A valid clear criminal record check (including working with vulnerable populations) is required.  

Bonus qualities (but not required)    

• Experience working with women, particularly survivors of violence 

• Trauma-informed knowledge and understanding of its impacts on employment   

• Administering assessment tools 

• Experience working in performance-based employment programming  

• Job Development experience as an asset 

• Additional languages are an asset.    

What we offer:    

We offer our eligible employees the following benefits as part of their total rewards package:    

• Receive 12% in lieu of time off and benefits 

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members     

• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.    

• Free staff membership to our Health & Fitness Centre    

• Discounts at our Hotel Willo    

• Priority in YWCA Child Care centres     

Pay Rate: $35.89 per hour