The Sales & Growth Specialist is a hands‑on role responsible for driving membership sales, membership growth and membership revenue for the YWCA Health & Fitness Centre.

This is an execution‑focused sales role that sits underneath the Sales & Marketing Manager and works closely with the Digital Marketing Specialist and Member Experience Supervisor. The position is ideal for a motivated sales professional who enjoys relationship‑building, outbound outreach and converting interest into long‑term, engaged members.

The YWCA Health & Fitness Centre is one of YWCA BC’s social enterprises. Located on Hornby Street in downtown Vancouver, the 30,000-square-foot adult facility features a gym, pool and fitness studios, and plays an important role in generating revenue that helps fund YWCA BC programs and services across the community. 

What you’ll be doing:

Membership Sales & Revenue Growth

• Drive new membership sales through outbound prospecting, local business outreach, partnerships and community engagement.
• Manage and convert inbound leads generated through marketing campaigns, referrals, events and walk‑ins.
• Conduct structured membership tours and onboarding conversations that support conversion and early retention.
• Build and maintain a healthy sales pipeline focused on sustainable membership growth.

Sales Enablement & Conversion

• Test and refine sales scripts, tour experiences and follow‑up practices to improve conversion rates.
• Identify friction points in the member acquisition and onboarding journey and recommend improvements.
• Support new‑member onboarding touchpoints in collaboration with the Member Experience Supervisor.

Collaboration & Alignment

• Work closely with the Digital Marketing Specialist to align campaigns, promotions and messaging with sales goals.
• Collaborate with internal partners to ensure consistent hand‑offs and a strong first experience for new members.

Tracking, Reporting & Insights

• Track and report on sales activity, pipeline performance, conversion rates and membership revenue.
• Share insights and recommendations to inform sales and marketing strategy and continuous improvement.
• Support a test‑and‑learn approach to improving membership acquisition outcomes.
• Other duties as required.

What you’ll need:

• Proven experience in sales, business development or revenue‑generating roles, ideally in a membership‑based or service environment.
• Strong relationship‑building and communication skills, with confidence engaging new prospects.
• Comfort working with sales targets, metrics and performance accountability.
• Ability to work independently while collaborating across teams.
• Strong organizational skills and follow‑through.
• Familiarity with CRM systems, lead tracking or sales reporting tools is an asset.
• Alignment with YWCA BC’s mission and values, and a commitment to IDEA (Inclusion, Diversity, Equity and Accessibility).
• A valid clear criminal record check (including working with vulnerable populations).

What we offer:   

We offer our eligible employees the following benefits as part of their total rewards package:   

• Extended medical and dental benefits       
• A defined benefit pension plan (MPP)     
• Pregnancy, parental and adoption leave top up    
• 15 vacation days and 3 personal days, in addition to paid sick leave.  
• Flexible working arrangements for applicable positions      
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members     
• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.     
• Free staff membership to our Health & Fitness Centre    
• Discounts at our Hotel Willo    
• Priority in YWCA Child Care centers   

Pay Rate: $28.75 per hour