The successful candidate will be responsible for the day-to-day administrative coordination of the WorkBC Burrard Office.

What you’ll be doing:    

• Acts first point of customer contact on a team operating a government-funded Employment Services Centre in Downtown Vancouver, helping jobseekers connect to employment and develop their career paths
• The Office Administrator will be responsible for submitting financial statements and ordering supplies for the Career Zone and assisting with additional tasks as needed
• Performs reception duties, including regular contact with potential clients - on the phone and in person – providing information on programs and referrals to other agencies and community resources
• Responds to and resolves issues regarding maintenance, lease, telephone, janitorial and alarm system, and elevates any major concerns to the Senior Operations Manager as necessary
• Assist case managers with entering clients into two separate databases (Integrated Case Management)
• Maintains client database for all clients who register at the centre
• Offers office support to colleagues and clients such as booking appointments, data entry, photocopying, faxing, answering phone inquiries, correspondence, purchasing supplies, and petty cash
• Assists with the orientation of new staff/practicum students to the WorkBC workplace environment and YWCA BC policies.
• Responsible for Annual Inventory Control
• Ensures invoices are coded, signed by the Senior Operations Manager and sent to head office in a timely manner
• Other duties as assigned

What you’ll need:  

• Excellent communication skills working a variety of people and different levels of government and the business community
• A demonstrated positive attitude towards change
• Strong computer skills in Microsoft Office Applications
• Outstanding customer service skills
• Comfort working in the front line of a busy centre, working with a range of clients including homeless clients, clients with mental health concerns, and clients with disabilities
• Strong administration and organizational skills, with excellent attention to detail
• Ability to build effective relationships with internal and external stakeholders
• Experience with ICM system an asset
• Ability to converse in French would be considered an asset
• Proven past experiences working with at-risk population would be considered an asset 
• A valid clear criminal record check (including working with vulnerable populations) is required.

Bonus qualities (but not required)   

• Secondary Language considered an asset

What we offer:   

We offer our eligible employees the following benefits as part of their total rewards package:   

• Extended medical and dental benefits
• A defined benefit pension plan
• Defined Vacation, Personal, and Sick time
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• Free membership to our Health + Fitness Centre, discounts at our Hotel Willo and priority in YWCA Child Care centres
• A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

Pay Rate: $28.75 per hour