The Program Manager, HealthWorks will work closely with Vancouver Community College (VCC), WorkBC Centres, program funders, and community partners to deliver the Medical Office Assistant Project-Based Labour Market Training (PBLMT) Program for youth 18-30 yrs facing multiple barriers to employment. The Manager is responsible for overseeing all aspects of program operations, including staffing, budgeting, invoicing, participant, recruitment, service delivery, achievement of contractual deliverables, and reporting on program outcomes and performance metrics.  

The Program Manager will collaborate with VCC, WorkBC Centres, community partners, employers, and the funder to support successful program implementation and participant outcomes. This includes participating in the recruitment of participants, fostering strong partnerships, and ensuring effective communication among all stakeholders. In addition, the Program Manager will provide leadership and support to staff and participants by ensuring a clear understanding of program objectives, training requirements, and participant needs. The role includes helping to address barriers to participation and learning, coordinating supports and referrals where appropriate, and fostering an inclusive, trauma-informed, and culturally safe environment that promotes participant success.  

A key component of the role is developing and maintaining relationships with employers and community partners to create work experience and employment opportunities for participants, supporting successful transitions into careers within healthcare and medical office settings.  

This position works closely with and reports to the Senior Operations Manager, Career Zone Youth Employment Centre. 

What you’ll be doing:  

Operations and Service Delivery  

• Oversee the day-to-day operations, including 1:1 and group-based programming 

• Lead program design, implementation, evaluation, and continuous improvement to strengthen service quality and outcomes.  

• Ensure program meets deliverables, outcomes, timelines, and quality standards required by funders and the organization, by providing the vision, execution, and accountability.  

• Monitor operational performance and service consistency, addressing barriers to effective implementation.  

• Maintain accurate, confidential participant records in compliance with funder requirements and organization policies.  

• Implement cross-service stream practices and efficiencies as directed by the Associate Director.  

• Other duties as assigned. 

Staffing, Scheduling, and Leadership  

• Provide direct supervision of front-line staff, including coaching, performance management, accountability for deliverables and staff development.  

• Hire, onboard, and supervise program staff to support participants. 

• Support training completion and staff readiness for high-quality service delivery and participant experience.  

• Provide hands-on front-line service delivery, as needed, to maintain continuity. 

Budget Management, Reporting, and Compliance  

• Manage a comprehensive program budget to ensure fiscal accountability, providing detailed and accurate reports along with rationales to finance departments and program funders.  

• Oversee accurate documentation, data entry practices, and reporting processes to support performance monitoring, contract compliance, and YWCA policy.  

• Code, sign, and submit vender invoices to accounts payable promptly.  

Community Engagement, Outreach, and Partnerships  

• Liaise with the Ministry funder, VCC, employers, and community partners  

• Build and maintain partnerships to strengthen service access, referrals and participant outcomes.  

• Actively promote Hub initiatives through outreach, presentations, and community engagement activities.  

• Support employer and community partner engagement activities (for example: speaking events, participant celebrations, and community initiatives).  

Client Concerns and Service Quality  

• Support staff to respond to and resolve participant/client concerns in a timely, professional and respectful manner.  

• Escalate complex or higher-risk concerns to senior leadership, to support resolution and risk mitigation.  

What you’ll need:  

• Post-secondary education in a related field (such as social services, human services, community development, education, psychology, sociology, or similar), or an equivalent combination of education and experience.  

• Minimum 2-3 years of experience managing program operations and teams in community-based services, employment programs or related settings.  

• Knowledge of the Healthcare industry and solutions to address labour market gaps. 

• Experience working in a labour market training or government-funded program environment, such as WorkBC or similar, is an asset.  

• Demonstrated experience supervising staff, including hiring, onboarding, scheduling, coaching and performance management.  

• Demonstrated experience working with vulnerable populations and delivering services through a trauma-informed approach.  

• Understanding of systemic and individual barriers affecting at-risk, Indigenous, and multi-barrier youth. 

• Experience managing budgets and monitoring financial operations for funded programs, ensuring accountability and alignment with contractual obligations. 

• Desired experienced and knowledge working with government funding, especially with the WorkBC model. 

• Proven relationship-building skills with community partners, stakeholders, and cross-functional internal teams.  

• Strong communication skills, including the ability to support reporting, presentations and stakeholder engagement.  

• Skills and ability to work with data, outcomes tracking, and database/reporting systems. 

• Capability to deliver hands-on support in maintaining service continuity during staffing gaps. 

• Proficiency in Zoom and Microsoft Office 365 applications, including Word, Teams, Outlook, SharePoint, and OneDrive. 

• A valid Criminal Record Check, including a Vulnerable Sector Screening (CRC-VSS) is required. 

What we offer:   

We offer our eligible employees the following benefits as part of their total rewards package:   

• 12% in lieu of benefits and time off 

• Flexible working arrangements for applicable positions    

• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.   

• Free staff membership to our Health + Fitness Centre   

• Discounts at our Hotel Willo   

• Priority in YWCA Child Care centres   

Pay Rate: $40.32 per hour